Frequently Asked Questions

New York Event

GIMME THE BASIC DEETS ON 29ROOMS

29Rooms is located at 588 Baltic Street, Brooklyn, NY 11217.

29Rooms is open to the public from September 6-9 & 13-16. Each day will have three ticketed sessions, which will last three hours. The sessions are: 11am – 2pm, 3 – 6pm, 7 – 10pm.

Mastercard Presale tickets will be available starting on 8/14 and available while supplies last.  Additional Mastercard Presale ticket perks listed below.

Starlight Sessions* are held Friday and Saturday night from 7 – 10pm.

General Admission Tickets include:

  • Three hours to expand, explore, and experience our interactive playground (aka plenty of time to let your imagination run wild)!
  • Entry into all 29Rooms
  • An overload of social inspiration 
  • A chance to engage in causes while giving back (a portion of ticket proceeds will go to our non-profit partner).

Mastercard Presale General Admission Tickets include all the magic of the general admission ticket plus:

  • Streamlined entry via the Mastercard Presale dedicated line
  • One “room key” to bypass the line at one individual room
  • One sweepstakes entry for a chance to win two launch-party tickets

The 29Rooms Starlight Session ticket includes all the magic of the general admission ticket plus:

  • More Room To Dance, Create & Explore: With fewer people, a Starlight Session is the most intimate way to expand your reality at 29Rooms.
  • Cocktails (3 drink tickets) and Light Bites: Cheers to creativity!  
  • Surprise Performances and More! You know it’s gonna be good...

*STARLIGHT SESSION TICKETS ARE FOR GUESTS AGED 21+.  GOVERNMENT-ISSUED PHOTO IDs ARE REQUIRED FOR ENTRY AND WILL BE CHECKED AT THE DOOR.

HOW DO I GET THERE?

Ride Share Drop-Off:
In NYC, we strongly encourage use of the subway!  With that in mind, we do not have a specific suggested ride share drop-off location.  Guests may enter the general event address but please be advised this is at guests' own sole discretion (588 Baltic Street, Brooklyn, NY). 

Public Transportation:
Take the B, Q, 2, 3, 4, 5, D, N, R or LIRR train to Atlantic Avenue Barclays Center, walk 7 minutes down 4th Avenue and turn right on Baltic Street. From North Brooklyn, take the G train to Fulton Street, walk 14 minutes down 4th Avenue and turn right on Baltic Street.

Parking:
There is no designated parking, however you may be able to find street parking in the area depending on time of day.
 

WILL THERE BE A LINE TO GET IN?

Like many live events you've been to, there might be a line. However, since you'll be arriving during your designated time slot, the line will move fast. We recommend that you arrive 15 minutes before your specified entry time and have your mobile or printed ticket ready to present at check-in. This is one event you won’t want to be fashionably late for.
 

WILL THERE BE LINES FOR THE ROOMS?

Yes, some rooms will have lines but we do our best to make them move quickly. Use the time in line to make new friends!
 

HOW LONG WILL IT TAKE TO EXPLORE 29ROOMS?

You'll have up to three hours to explore 29Rooms!  In order to get the most out of your visit, we recommend arriving 15 minutes before the session start time (e.g. arrive by 2:45 p.m. for a 3 p.m. ticket) and no later than 20 minutes after the start of your session.

Also, once you're in, you're IN! There is no re-entry after you exit 29Rooms.
 

WHAT ITEMS SHOULD I LEAVE AT HOME?

Weapons of any kind, illegal substances or paraphernalia, outside food/drinks, large umbrellas, large backpacks. We reserve the right to deny entry for items not listed here that will impede the enjoyment or the safety for you and other attendees of 29Rooms. In general, we ask that you try to think how you can make your visit a positive experience for all. 
 

IS 29ROOMS HANDICAP/WHEELCHAIR ACCESSIBLE?

All rooms are accessible to all our guests however, access may be limited for some experiences within the rooms.  That said, we have made our best effort to make each room inclusive, but if you have any specific concerns, questions, or requirements, please contact us via comment or DM on @29Rooms on Instagram. Additionally, if you have specific questions or needs on site, please see a brand ambassador, our client services desk, or a manager, and we'd be more than happy to assist!
 

ARE THERE PUBLIC BATHROOMS?

Of course. We gotchu.
 

IS 29ROOMS KID FRIENDLY? WHAT ABOUT PET FRIENDLY?

29Rooms is open to all ages, and children under 2 are free! However, parental discretion is STRONGLY advised based on many rooms that feature mature content.  Additionally, please be advised that some rooms will have a line before guests are able to enter, and therefore may be a challenge for young children.

Strollers are allowed, however we do not have a secure place to park or store them.

As for your pet, only service animals trained to assist an individual with a disability will be allowed in 29Rooms. The owner of the animal may be asked to describe the support the animal provides.
 

WILL TICKETS BE SOLD AT THE DOOR?

Tickets will only be sold online, while supplies last. Stay up to date on ticket sales by following @29Rooms on Instagram for of-the-moment updates.
 

WHAT IF I GET HANGRY? WILL THERE BE FOOD?

No outside food or drink permitted.

This year, 29Rooms New York will feature an area where you can purchase food & drinks before, during, or after your session. The Food Oasis will be located in an adjacent courtyard to 29Rooms, and re-entry will be permitted to and from the courtyard during your session only. There will also be mini food kiosks inside, featuring grab-and-go snacks & beverages.
 

WILL THERE BE COAT CHECK?

Unfortunately, no. Unless it's part of your look, you might want to consider leaving your coat or bag at home to be hands-free for exploring and creating!
 

WHEN WILL 29ROOMS COME TO MY CITY?

We are always exploring new places to take 29Rooms. Follow @29Rooms for the latest updates. Tell us why we should visit your town next! Write us a campaign at tour@29Rooms.com.
 

WHO CAN I SPEAK TO ABOUT PRESS COVERAGE OF 29ROOMS?

For press inquiries contact: press@refinery29.com.
 

HAVE A QUESTION WE DIDN'T ANSWER?

Find us on Instagram @29Rooms. DM us or leave a comment!